What our Customers say...
Water Damage Testimonials
We were in the path of Hurricane Ian and had water and possibly mold issues. This company had come to Florida to help and that's just what they did. We received prompt excellent service. The crew members were all very caring, friendly and knowledgeable with up to date equipment. They were professionally dressed and took care to cause no further
damage to our home. Checked in every day to take readings and know how we were doing. Amanda even offered to move a plant for me. If we lived in Maine they would be the company we would call.
Called company after discovering water heater had been slowly leaking for some time, damaging all the floors in the finished basement. Company was called and began work the same day. They explained why flooring needed to be removed and worked quickly and without further damage to dry out the basement and remove the wet flooring. They were here everyday they promised and always on time. Their service during this period of difficult staffing and response time was outstanding.
I was very impressed with the service I received from this company. Thank you SERVPRO!
An outstanding company through and through. So very professional and quality of work gets an A+!!! Everyone from the office to the field are so polite and honest. I worked for the company as well as hired them to do work for me as I was out of state and relocated to another franchise. Shawn and Marcy are the best bosses I've ever had. They run a great company and I've seen first hand how other Restoration companies do business and I would recommend SERVPRO of BB to everyone and anyone! 18yrs open with the same employees since day one speaks volumes! Fire, Water, Mold, Sewer/Bio, Windows, Carpets/Upholstery, Tile and Grout Clean up and stripping/waxing floors- they provide only the best and treat your home as if were theirs. No one holds a flame to this company! Love you guys!!!
Chris, Rich, DJ, Randi and all of the other SERVPRO staff were great. Very responsive to our needs and you answered all of our questions. While having water damage in your home is not a fun event, we knew we didn't need to worry about the cleanup and drying- you guys had our backs. While I hope never have to deal with something like this again, if we do we'll be working with SERVPRO of Bath/Brunswick.
The service that was given to me gave me peace of mind as cleanup was done at my second home. I was unable to get there right away but the crew handled everything professionally and thoroughly.
Dear Barbara, I would like to take this opportunity to say "Thank you" for the above and beyond approach you and your team took to alleviate the stress, fear, and headache of having a burst pipe!
From upon returning from a nice birthday dinner for my wife, we were greeted by a quickly developing "pond" in our finished basement. At 8:30pm, I called Barbara Rapoza and within 20 minutes, a crew of 2 were in my basement with 3 more people showing up in the next 30 minutes.
What I had hoped would be mitigating a water leak became so much more. Your team of professionals. led by DJ, removed the damaged carpeting and other material, installed fans, etc. and then began to truly educate us on the insurance process. DJ corresponded with our insurance adjuster on numerous occasions to "fill in the gaps" of information and was extremely proactive in all his duties.
Within a week, all damaged material was gone, furniture was moved and the rebuilding process began. Once again, DJ and his crew were prompt, professional and courteous in every interaction and dealing. So much more goes into the interaction with SERVPRO than just mitigating damage. And that is the TRUE value of the above and beyond attitude displayed by every single employee I had the pleasure of coming into contact with.
Thank you Barbara and thank you to your team of professionals for making a bad situation much more bearable.
As temperatures warmed up in the spring after an especially snowy winter, an ice dam dislodged at my office. This unexpected accident caused significant damage at my office that required SERVPRO of Bath/Brunswick's services. SERVPRO responded immediately with a detailed plan of action that included remediation, water clean up and drying, and thoroughly assessing and resolving any additional issues that transpired as a result of the incident. From the first phone call, I felt confident and at ease in the hands of SERVPRO's team of experts. At every step of the process their employees exemplified the highest standards of professionalism, expertise, and customer dedication. If you want your job completed with the utmost of care and done right the first time, I highly endorse SERVPRO for all your residential and commercial clean-up and restoration projects.