What our Customers say...
Everyone was terrific, great, hard work, compassionate, thoughtful, efficient and knowledgeable.
Chris, Rich, DJ, Randi and all of the other SERVPRO staff were great. Very responsive to our needs and you answered all of our questions. While having water damage in your home is not a fun event, we knew we didn't need to worry about the cleanup and drying- you guys had our backs. While I hope never have to deal with something like this again, if we do we'll be working with SERVPRO of Bath/Brunswick.
The service that was given to me gave me peace of mind as cleanup was done at my second home. I was unable to get there right away but the crew handled everything professionally and thoroughly.
I am thrilled with the results! The front office crew fit my project into their schedule accommodating my timetable nicely! The crew that came and cleaned were THOROUGH and nice, and the end result is better than I could have hoped to do myself. I cannot recommend the whole team again strongly enough.
A truly professional management and service team! They are the best at what they do, and have proven that over many years of servicing this area!
Dear Barbara & Team,
I am so grateful to all of you! While we have been renovating our house over the past year, our furniture was stored in an unheated building all that time. I didn't think anything of it until I went over and saw my mothers hutch and desk covered in mold! While I was grateful for the free storage, had no idea what I was going to do about this. The one thing I do know about mold is that its not always easy to eradicate!
I was feeling overwhelmed with this added task, and knew that I have seen the SERVPRO team in action for much bigger mold problems than this. My husband tried to tell me it would be a very expensive venture and we could do the cleaning ourselves. I was concerned that I would damage this furniture, it was my Mom's and it means a lot to me.
I am here to tell you SERVPRO Completely EXCEEDED my Expectations!!! The furniture looks better than the day we got it! Oh and the price, for the peace of mind it has brought me, I feel like I stole the service!
I highly recommend you and your team at SERVPRO of Bath/Brunswick. I have a great professional relationship with you that started when I was an insurance agent and now in my current role as a Banking Center VP. I now know if you were this good with moldy furniture, I definitely want you by my side at the time of a crisis!! Thank you for making the renovation a little bit easier, it means a lot to me.
Dear Barbara, I would like to take this opportunity to say "Thank you" for the above and beyond approach you and your team took to alleviate the stress, fear, and headache of having a burst pipe!
From upon returning from a nice birthday dinner for my wife, we were greeted by a quickly developing "pond" in our finished basement. At 8:30pm, I called Barbara Rapoza and within 20 minutes, a crew of 2 were in my basement with 3 more people showing up in the next 30 minutes.
What I had hoped would be mitigating a water leak became so much more. Your team of professionals. led by DJ, removed the damaged carpeting and other material, installed fans, etc. and then began to truly educate us on the insurance process. DJ corresponded with our insurance adjuster on numerous occasions to "fill in the gaps" of information and was extremely proactive in all his duties.
Within a week, all damaged material was gone, furniture was moved and the rebuilding process began. Once again, DJ and his crew were prompt, professional and courteous in every interaction and dealing. So much more goes into the interaction with SERVPRO than just mitigating damage. And that is the TRUE value of the above and beyond attitude displayed by every single employee I had the pleasure of coming into contact with.
Thank you Barbara and thank you to your team of professionals for making a bad situation much more bearable.
As temperatures warmed up in the spring after an especially snowy winter, an ice dam dislodged at my office. This unexpected accident caused significant damage at my office that required SERVPRO of Bath/Brunswick's services. SERVPRO responded immediately with a detailed plan of action that included remediation, water clean up and drying, and thoroughly assessing and resolving any additional issues that transpired as a result of the incident. From the first phone call, I felt confident and at ease in the hands of SERVPRO's team of experts. At every step of the process their employees exemplified the highest standards of professionalism, expertise, and customer dedication. If you want your job completed with the utmost of care and done right the first time, I highly endorse SERVPRO for all your residential and commercial clean-up and restoration projects.
SERVPRO is a great company to do business with. From the beginning friendly Veronica to any hard working staff members that come to do the job, you can trust them to do a professional job. The staff is dedicated to make sure customers are satisfied and take pride in their work. Thank you for the great customer service you provide and always going above and beyond.
I have used SERVPRO of Bath/Brunswick services for about five years. They are a wonderful company. They washed all of my windows inside and out, and screens. The crews are always on time, friendly, and work hard. It is amazing how they can do so much and do it well in a short amount of time. We have also had them shampoo our carpets in our automobiles and boat. They do a great job at getting out the stains. THANK YOU SERVPRO - we appreciate all you do for us.
Prompt, efficient, neat, and answers all our questions. Service people are always very thorough and pleasant.
From my carpet and upholstery cleaning to my windows, this is the best company I have ever used. All of the workers have always been very clean and courteous. I would highly recommend SERVPRO for any service you are in need of!
We had a fire. Repairs involved clearing the entire downstairs and storing everything including a built-in hutch and a grand piano. SERVPRO of Bath/Brunswick stored everything and returned it in A1 clean condition. The SERVPRO part of removing, cleaning, storing our stuff and tear-out of the damage was started immediately. The final cleaning was perfectly done. I felt I could trust those sent to my house to pack and clean. Everyone was cheerful and helpful.
Your team of workers couldn’t have been nicer and more professional. It is very obvious that your business thrives because of your diligence and hard work. You, personally, have an extremely calming presence, which very much, helped us as we were trying to figure out what to do next. Our tenants moved into clean apartments within days of the fire, only because your team went above and beyond.
Brian Rapoza and his Servpro crew deserve a thank you for their efficiency during the continued clean up.
Been with SERVPRO for many years. Highly recommend and have. They were prompt and friendly services from phone call to finish. Thanks SERVPRO!